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Browse our FAQ to find exactly what you need. If it’s not here, reach out to us any time!

General Questions

When was Copper Storage Management established?

We started in 2019 and have grown significantly. We currently manage 100+ facilities nationwide.

How does your management model work?

We take the hassle out of day-to-day management. We handle marketing, collections, auctions, customer service, optional bookkeeping and more!

Will there be someone who goes to my facility? If so, how often?

Yes, we hire and train a 1099 employee who goes to the facility at least once a week. We also have Site Coordinators who oversee 10+ storages in your region, and handle vendor relationships, facility needs and more.

How long does the onboarding process take?

30+ days. We have completed the onboarding process in less than 30 days; however, we like to provide a 30-day window to Clients.

How long is the agreement?

Minimum 1 year.

What are your fees?

Fees are based on # of units. We will supply this information in an introductory call to ensure you are set up for success.

Who is my point of contact?

Any member of our operations team will be happy to assist you. You will receive their information during our onboarding process.

Do you offer tenant insurance?

We cover tenant insurance, rate increases, and payments.

What does the bookkeeping service include?

We use QuickBooks for basic bookkeeping (one account for every facility), we handle monthly P&L’s. You will handle your annual taxes.

How does Copper Storage Management handle auctions?

We have a designated auction team that handles the lien/auction process from start to finish (cutting locks, lien letters, scheduling, etc.) You do not have to lift a finger.

What type of locks do you use for overlocks?

We use Da Vinci locks. We release it once the bill is paid, and your tenant is texted a code for quick access.

Do you handle signage?

Yes, we handle on-site signage. We will order the appropriate external and internal signage for your facility.

What does the marketing with Go Local entail? And is it required?

We require all our clients to use Go Local’s services. This includes PPC, SEO, tracking on marketing spend, listings on Google, Yelp, Bing, etc.

Operations Center Questions

What are the operations center hours?

7 days a week; 12 hours a day including coverage for west coast.

Do the facility owners have access to the recorded phone calls?

Yes, you have the option to have access to the calls. You can get it turned on with storEdge directly.

Is there a way the facility owner can tell if the unit was rented online or after speaking with someone in the call center?

Yes, you will have access to rentals and occupancy. There are reports that are generated and show where the rental came from.

If someone calls in and is not comfortable renting the unit online, will the agent offer to rent the unit over the phone?

Yes, our operations center team will be happy to assist your tenants with renting units over the phone. 60%+ of rentals are on the phone with a live person.

Have additional questions?

Contact our team today and we’ll provide you what you’re looking for!

Copper Storage Management Blog

Keep up to date on Copper Storage Solutions News & Announcements!

Tips on How To Start a Self-Storage Facility Business

Across the United States, there are over 50,000 self-storage facilities. Of course, each of these facilities varies in size, but if the average storage facility holds about 564 units, that means there are about 2,800,000 units available nationwide. The self-storage...

how to start a self-storage facility business

How to Maximize Your Self-Storage Profit Margin

People who utilize self-storage units are people who own an excessive amount of tangible items that they do not have space for. However, these goods are valuable enough — whether emotionally or financially, to keep and pay to store. People trust that their material...

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New Construction Self-Storage Facility Case Study

Why Is Building a Self-Storage Facility Beneficial to My Bottom Line? The Covid-19 pandemic caused self-storage facilities to see record-breaking occupancies and profits. This increase in demand was due to major life changes, such as having to make space to work...

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Boat and RV Storage Business Plan

Regardless of what content is being stored, the purpose of self-storage is the same–to keep one’s belongings in a safe and easily accessible location. However, a personal self-storage unit is a little different than storing a boat or RV. Customers who are...

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Copper Storage Management Featured in Industry Blog

Copper Storage Management is thrilled to be featured in a recent blog post by Boxwell, a manufacturer of fully customizable, durable, movable, and easy-to-assemble storage solutions. The piece details how Chris Cashman, owner of several self-storage facilities in...

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Behind the Call Center: Metrics to Measure

Join Holly Fiorello from CallPotential and Brett Copper from Copper Storage Management as we explore how self-storage operators can use call center metrics to improve their business. We discuss metrics that should be tracked, how to measure them, and ways to use...