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Browse our FAQ to find exactly what you need. If it’s not here, reach out to us any time!

General Questions

When was Copper Storage Management established?

We started in 2019 and have grown significantly. We currently manage 100+ facilities nationwide.

How does your management model work?

We take the hassle out of day-to-day management. We handle marketing, collections, auctions, customer service, optional bookkeeping and more!

Will there be someone who goes to my facility? If so, how often?

Yes, we hire and train a 1099 employee who goes to the facility at least once a week. We also have Site Coordinators who oversee 10+ storages in your region, and handle vendor relationships, facility needs and more.

How long does the onboarding process take?

30+ days. We have completed the onboarding process in less than 30 days; however, we like to provide a 30-day window to Clients.

How long is the agreement?

Minimum 1 year.

What are your fees?

Fees are based on # of units. We will supply this information in an introductory call to ensure you are set up for success.

Who is my point of contact?

Any member of our operations team will be happy to assist you. You will receive their information during our onboarding process.

Do you offer tenant insurance?

We cover tenant insurance, rate increases, and payments.

What does the bookkeeping service include?

We use QuickBooks for basic bookkeeping (one account for every facility), we handle monthly P&L’s. You will handle your annual taxes.

How does Copper Storage Management handle auctions?

We have a designated auction team that handles the lien/auction process from start to finish (cutting locks, lien letters, scheduling, etc.) You do not have to lift a finger.

What type of locks do you use for overlocks?

We use Da Vinci locks. We release it once the bill is paid, and your tenant is texted a code for quick access.

Do you handle signage?

Yes, we handle on-site signage. We will order the appropriate external and internal signage for your facility.

What does the marketing with Go Local entail? And is it required?

We require all our clients to use Go Local’s services. This includes PPC, SEO, tracking on marketing spend, listings on Google, Yelp, Bing, etc.

Operations Center Questions

What are the operations center hours?

7 days a week; 12 hours a day including coverage for west coast.

Do the facility owners have access to the recorded phone calls?

Yes, you have the option to have access to the calls. You can get it turned on with storEdge directly.

Is there a way the facility owner can tell if the unit was rented online or after speaking with someone in the call center?

Yes, you will have access to rentals and occupancy. There are reports that are generated and show where the rental came from.

If someone calls in and is not comfortable renting the unit online, will the agent offer to rent the unit over the phone?

Yes, our operations center team will be happy to assist your tenants with renting units over the phone. 60%+ of rentals are on the phone with a live person.

Have additional questions?

Contact our team today and we’ll provide you what you’re looking for!

Copper Storage Management Blog

Keep up to date on Copper Storage Solutions News & Announcements!

Self-Storage Remote Management 101

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New Hires Join Copper Storage Management

Copper Storage Management is pleased to announce many new additions to its team including Terry Campbell, CEO, Tana Bryant, Operations Specialist, Jennifer Downer, Client Relations Specialist, and Tess Toth, Director of Sales and Marketing. "We are thrilled to have...

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Automated Self Storage Case Study

Making the Case for Automated Self Storage About Copper Storage Management Copper Storage Solutions was formed to acquire, develop, and manage self storage facilities across the US. The company’s principal focus is on acquiring mature facilities with a minimum of...

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The Case for Unattended Self Storage [Webinar]

How did Copper Storage Management grow from managing one self storage facility to 70 in just one year? Tune in CallPotential’s “Own Your Ops” webinar, where Brett Copper, Director of Operations at Copper Storage Management, discusses the secrets to the company’s...

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