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When was Copper Storage Management established?
We started in 2019 and have grown significantly. We currently manage 170+ facilities nationwide.
How does your management model work?
We take the hassle out of day-to-day management. We handle the call center, marketing, collections, auctions, customer service, optional bookkeeping, and more!
Will there be someone who goes to my facility? If so, how often?
Yes, we hire and train a 1099 employee who goes to the facility at least once a week. We also have Site Coordinators who oversee 10+ storage facilities and handle vendor relationships, facility needs, and more.
How long does the onboarding process take?
30-45 days. We have completed the onboarding process in less than 30 days; however, we like to provide a 30-day window to Clients.
How long is the agreement?
Minimum one year.
What are your fees?
Fees are based on # of units. We will supply this information in an introductory call to ensure you are set up for success.
Who is my point of contact?
You are assigned a Client Relations Specialist during onboarding. They will be your contact after onboarding and work with you throughout your contract.
Do you offer tenant insurance?
We cover tenant insurance, rate increases, and payments.
What does the bookkeeping service include?
We use QuickBooks for basic bookkeeping (one account for every facility). We handle the below-
- Paying monthly expenses of the Property from the Owner’s bank account. (Debit card and/or computer checks will be provided by the Owner).
- Recording all income received and expenses paid in the proper accounting categories related to the operation of the Property.
- Providing monthly, quarterly, and yearly Profit and Loss statements.
- The manager will advise Owner of any shortfall in cash flow needed to pay any expenses.
How does Copper Storage Management handle auctions?
We have a designated auction team that handles the lien/auction process from start to finish (lock cut, lien letters, scheduling, everything.) We also partner with Late 2 Lien and Lockerfox to ensure your state’s lien requirements are met. You do not have to lift a finger.
What type of locks do you use for overlocks?
We use Da Vinci locks. We release it once the bill is paid, and your tenant is texted a code for quick access.
Do you handle signage?
Yes, we handle on-site signage. We will partner with you and order the appropriate external and internal signage for your facility.
Can you help us during the lease up? If so, how?
Yes, we begin working with you ahead of your Certificate of Occupancy and build your digital footprint to start organic SEO (Search Engine Optimization). We also focus on local visibility for your facility with flags, banners, and COMING SOON signage. We will create your website and begin taking reservations ahead of opening.
What does the marketing with Go Local entail? And is it required?
We require all our clients to use Go Local’s services. This includes PPC (Pay Per Click), SEO, tracking of marketing spend, listings on Google, Yelp, Bing, etc., and review management.
How will Go Local help my facility compete digitally in its local market?
Go Local will create a recommended budget for PPC ads and you decide how much to spend. They will also create content for your facility that will help drive traffic to your site and build brand credibility. Additionally, the GL marketing team will create or transfer listings on Google, Yelp, Bing, and other platforms, so that customers can find you and are given all the information they need to rent a unit. GL will also monitor paid and organic results to ensure that your facility is performing well in its market.
Operations Center Questions
What are the operations center hours?
7 days a week/8 AM – 8 PM including coverage for the west coast
Do the facility owners have access to the recorded phone calls?
Yes, you have the option to have access to the calls. You can get it turned on with storEdge directly.
Is there a way the facility owner can tell if the unit was rented online or after speaking with someone in the call center?
Yes, you will have access to rentals and occupancy. There are reports that are generated and show where the rental came from.
If someone calls in and is not comfortable renting the unit online, will the agent offer to rent the unit over the phone?
Yes, our operations center team will be happy to assist your tenants with renting units over the phone. 60%+ of rentals are on the phone with a live person.
What is the average answer rate for your call center?
Our answer rate goal is 98%
What is the average queue time for the call center?
Our average queue time is around 30 seconds.