Frequently Asked Questions
Questions?
Browse our FAQ to find exactly what you need. If it’s not here, reach out to us any time!
How does your management model work?
We take the hassle out of day-to-day management. We handle marketing, collections, auctions, customer service, optional bookkeeping and more!
Will there be someone who goes to my facility? If so, how often?
Yes, we hire and train a 1099 employee who goes to the facility at least once a week. We also have Site Coordinators who oversee 10+ storages in your region, and handle vendor relationships, facility needs and more.
How long does the onboarding process take?
30+ days. We have completed the onboarding process in less than 30 days; however, we like to provide a 30-day window to Clients.
How long is the agreement?
Minimum 1 year.
What are your fees?
Fees are based on # of units. We will supply this information in an introductory call to ensure you are set up for success.
Do you offer tenant insurance?
We cover tenant insurance, rate increases, and payments.
What does the bookkeeping service include?
We use QuickBooks for basic bookkeeping (one account for every facility), we handle monthly P&L’s. You will handle your annual taxes.
How does Copper Storage Management handle auctions?
We have a designated auction team that handles the lien/auction process from start to finish (cutting locks, lien letters, scheduling, etc.) You do not have to lift a finger.
What type of locks do you use for overlocks?
We use Da Vinci locks. We release it once the bill is paid, and your tenant is texted a code for quick access.
Do you handle signage?
Yes, we handle on-site signage. We will order the appropriate external and internal signage for your facility.
When was Copper Storage Management established?
We started in 2019 and have grown significantly. We currently manage 120+ facilities nationwide.
Who is my point of contact?
You will have a dedicated Client Relations Specialist. You will be introduced to your CR rep during onboarding.
What are the operations center hours?
Do the facility owners have access to the recorded phone calls?
Yes, you have the option to have access to the calls. You can get it turned on with storEdge directly.
Is there a way the facility owner can tell if the unit was rented online or after speaking with someone in the call center?
Yes, you will have access to rentals and occupancy. There are reports that are generated and show where the rental came from.
If someone calls in and is not comfortable renting the unit online, will the agent offer to rent the unit over the phone?
Yes, our operations center team will be happy to assist your tenants with renting units over the phone. 60%+ of rentals are on the phone with a live person.
What happens during my weekly walk throughs?
BOTG will be required to give 24hr notice of what day they plan on visiting the property. This will ensure that they receive an updated report the day they visit. An email is sent that morning attaching a copy of the walk through and a link to the Monday Audit Task List. The task list allows the BOTG to list all required items such as units they have cleaned, any issues for us to be aware of, and allows pictures to be attached there as well. We receive the form back in digital form and update their report off of their info. We also require a monthly video walkthrough call for 15-30 minutes to walk around the entire property, check signage, look at a vacant unit, etc.
What is the process for hiring and training the Boots on the Ground Employee?
A week prior to launch, we place an ad on Indeed. We let candidates flow in, screen them, and then call them to do a pre-interview. From there, we choose 2-4 candidates to bring on site and show them what the full requirements will be. Once chosen, we will do a full one-on-one training going through the weekly audit, cleaning units, reporting any maintenance issues, how to properly read the walk thru, how to upload auction pictures and lock cutting, updating the Davinci app every week making sure that all locks are accounted for, and making sure weekly pictures are being taken so that we are aware of the conditions of the property. We teach them about everything they need to succeed.
What is included in the digital marketing services?
What advertisements do you run?
We primarily focus on running search ads in Google, which capture high-intent users who are ready to convert.
Will you manage my listings?
Yes! We manage key listings, including Google, Apple, and Bing, among others. Having clear, consistent information across multiple listings helps you to rank higher in search results.
What will I receive from accounting each month?
Is my management fee prorated?
The Management Fee may be prorated for the first month, but the other fees are not prorated because the vendors who provide the service do not prorate.
What expenses will I be billed for?
- Travel expenses for the Site Coordinator
- Storage expenses/supplies that were paid for on your behalf such as repairs, locks, signs, rodent traps, cleaning supplies, etc.
- Tenant Insurance Commission
- Advertising – Go Local click ads, SpareFoot.
- Auction expense – Locker Fox
- Convenience Fees (split with CSM)
- Success Fees (profit split)
- Job ads for Boots on the Ground (BOTG) – Indeed
- StorPass Fees
What should I expect from other vendors?
Other vendors may bill you directly and most are set up on autopay.
- StorEdge (Red Nova) – Monthly software charge
- Storable Merchant Fees – credit card processing
- Storable ACH Fee – ACH processing
- SpiderDoor – Software for gate and keypads
- Property First Bader – Tenant Insurance
- Late2Lien – Initial charge for postage deposit $300, additional charges after the deposit is used
- SpareFoot – This may be billed directly and not through CSM
- Utilities
- BOTG
What about insurance?
You will collect 100% of the Tenant Insurance for the month. In the following month, Property First Bader will draft 25% plus any fees, then CSM will draft their portion. This leaves you with 50% of the amount paid by tenants.