FAQs

We take the hassle out of day-to-day management. We handle the call center, marketing, collections, auctions, customer service, optional bookkeeping, and more! 

Yes, we hire and train a 1099 employee who goes to the facility at least once a week. We also have Site Coordinators who oversee 10+ storage facilities and handle vendor relationships, facility needs, and more. 

30-45 days. We have completed the onboarding process in less than 30 days; however, we like to provide a 30-day window to Clients.  

Minimum one year. 

Fees are based on # of units. We will supply this information in an introductory call to ensure you are set up for success. 

You are assigned a Client Relations Specialist during onboarding. They will be your contact after onboarding and work with you throughout your contract.  

We cover tenant insurance, rate increases, and payments.

We use QuickBooks for basic bookkeeping (one account for every facility). We handle the below- 

• Paying monthly expenses of the Property from the Owner’s bank account. (Debit card and/or computer checks will be provided by the Owner).  
• Recording all income received and expenses paid in the proper accounting categories related to the operation of the Property.  
• Providing monthly, quarterly, and yearly Profit and Loss statements.  
• The manager will advise Owner of any shortfall in cash flow needed to pay any expenses.  

We have a designated auction team that handles the lien/auction process from start to finish (lock cut, lien letters, scheduling, everything.) We also partner with Late 2 Lien and Lockerfox to ensure your state’s lien requirements are met. You do not have to lift a finger. 

We use Da Vinci locks. We release it once the bill is paid, and your tenant is texted a code for quick access.  

Yes, we handle on-site signage. We will partner with you and order the appropriate external and internal signage for your facility.  

Yes, we begin working with you ahead of your Certificate of Occupancy and build your digital footprint to start organic SEO (Search Engine Optimization). We also focus on local visibility for your facility with flags, banners, and COMING SOON signage. We will create your website and begin taking reservations ahead of opening.  

We require all our clients to use Go Local’s services. This includes PPC (Pay Per Click), SEO, tracking of marketing spend, listings on Google, Yelp, Bing, etc., and review management.  

Go Local will create a recommended budget for PPC ads and you decide how much to spend. They will also create content for your facility that will help drive traffic to your site and build brand credibility. Additionally, the GL marketing team will create or transfer listings on Google, Yelp, Bing, and other platforms, so that customers can find you and are given all the information they need to rent a unit. GL will also monitor paid and organic results to ensure that your facility is performing well in its market. 

Yes, you have the option to have access to the calls. You can get it turned on with storEdge directly.

Yes, you will have access to rentals and occupancy. There are reports that are generated and show where the rental came from.

Yes, our operations center team will be happy to assist your tenants with renting units over the phone. 60%+ of rentals are on the phone with a live person.

Our answer rate goal is 98% 

Our average queue time is around 30 seconds.