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Questions?
Browse our FAQ to find exactly what you need. If it’s not here, reach out to us any time!
General Questions
When was Copper Storage Management established?
We started in 2019 and have grown significantly. We currently manage 100+ facilities nationwide.
How does your management model work?
We take the hassle out of day-to-day management. We handle marketing, collections, auctions, customer service, optional bookkeeping and more!
Will there be someone who goes to my facility? If so, how often?
Yes, we hire and train a 1099 employee who goes to the facility at least once a week. We also have Site Coordinators who oversee 10+ storages in your region, and handle vendor relationships, facility needs and more.
How long does the onboarding process take?
30+ days. We have completed the onboarding process in less than 30 days; however, we like to provide a 30-day window to Clients.
How long is the agreement?
Minimum 1 year.
What are your fees?
Fees are based on # of units. We will supply this information in an introductory call to ensure you are set up for success.
Who is my point of contact?
Any member of our operations team will be happy to assist you. You will receive their information during our onboarding process.
Do you offer tenant insurance?
We cover tenant insurance, rate increases, and payments.
What does the bookkeeping service include?
We use QuickBooks for basic bookkeeping (one account for every facility), we handle monthly P&L’s. You will handle your annual taxes.
How does Copper Storage Management handle auctions?
We have a designated auction team that handles the lien/auction process from start to finish (cutting locks, lien letters, scheduling, etc.) You do not have to lift a finger.
What type of locks do you use for overlocks?
We use Da Vinci locks. We release it once the bill is paid, and your tenant is texted a code for quick access.
Do you handle signage?
Yes, we handle on-site signage. We will order the appropriate external and internal signage for your facility.
What does the marketing with Go Local entail? And is it required?
We require all our clients to use Go Local’s services. This includes PPC, SEO, tracking on marketing spend, listings on Google, Yelp, Bing, etc.
Operations Center Questions
What are the operations center hours?
7 days a week; 12 hours a day including coverage for west coast.
Do the facility owners have access to the recorded phone calls?
Yes, you have the option to have access to the calls. You can get it turned on with storEdge directly.
Is there a way the facility owner can tell if the unit was rented online or after speaking with someone in the call center?
Yes, you will have access to rentals and occupancy. There are reports that are generated and show where the rental came from.
If someone calls in and is not comfortable renting the unit online, will the agent offer to rent the unit over the phone?
Yes, our operations center team will be happy to assist your tenants with renting units over the phone. 60%+ of rentals are on the phone with a live person.
Have additional questions?
Contact our team today and we’ll provide you what you’re looking for!
Copper Storage Management Blog
Keep up to date on Copper Storage Solutions News & Announcements!
Self-Storage Tenant Insurance: Essential or Optional?
At Copper Storage Management, the safety and security of your belongings is our top priority. That's why we offer tenant insurance for the self-storage facilities we manage. This insurance isn't merely an optional add-on; it's an essential aspect of using...
How To Increase Occupancy in Self-Storage in 2025
As the self-storage industry faces increasing demands and competition, operators must stay ahead by implementing effective strategies to boost occupancy rates. Understanding how to increase occupancy in self-storage in 2025 will be key to thriving in this evolving...
Practical Strategies to Drive Demand for Self-Storage Facilities
The self-storage industry has experienced remarkable growth over the past decade, fueled by urbanization, changing lifestyles, and increased consumerism. As the market becomes saturated, operators must implement strategies that effectively drive self-storage...
Self-Storage Mistakes To Avoid in 2025
As the self-storage industry changes, owners must keep up and steer clear of common mistakes that could hurt their success. In 2025, running your facility goes beyond basic management; it means understanding the industry dynamics and taking a proactive approach....
6 Advantages of Outsourcing Self-Storage Bookkeeping
Managing a thriving self-storage facility involves juggling multiple responsibilities, from tenant relations to property maintenance. However, one area that often gets overlooked is self-storage bookkeeping. While separating management and financial tasks may seem...
Self-Storage Marketing Strategies and Tips: A Comprehensive Guide
The self-storage industry may appear rather straightforward, which begs the question, “Do I really need to invest in self-storage marketing?” While self-storage may feel self-explanatory, the competitive nature of this industry requires an effective marketing...
What Exactly Do Self-Storage Management Companies Do?
In self-storage facilities, efficient management is one of the most important keys to success. However, managing a storage facility involves many tasks that can be daunting for owners to handle alone. This is where self-storage management companies step in,...
Safeguarding Your Investment: Key Insurance Considerations for Self-Storage Facility Owners
When it comes to the self-storage industry, safeguarding your facility against unforeseen risks is crucial to long-term success. While insurance may feel obvious to protect your physical building against a catastrophic event such as a flood or fire, it is also...
Self-Storage Market Analysis: Your Versatile Solution in Changing Times
A 'stay put' mentality is taking root in the current housing market landscape. This shift in mindset is due to multiple factors and is having a noticeable effect, with occupancies dropping and street rates reaching lower levels than they have in years. Over the...
