The self-storage industry is transforming toward hybrid self-storage management solutions in an era defined by a desire for flexibility and efficiency. As the demand for storage space rises, facility owners seek innovative ways to streamline operations, enhance customer experience, and optimize resource utilization. Hybrid self-storage management offers a seamless blend of remote technology and onsite expertise tailored to meet the diverse needs of modern storage facilities. It allows investors to drive down costs while optimizing customer satisfaction, and its dynamic approach leverages the strengths of remote automation and personalized customer service.
Hybrid Self-Storage Management Case Study
One of Copper Storage Management’s facilities is located at 21 Terminal Way, Norwich, CT 06360. The site spans 35,000 square feet and comprises 348 units, offering a variety of storage solutions to meet different needs. Positioned in a strategic location, our facility serves the Norwich community and surrounding areas, providing accessible and secure storage options for both personal and business use. Both the Client and Copper Storage Management felt the hybrid model was the best solution for this facility. We interviewed our Client to gain further insight on how the hybrid management model has allowed them to drive occupancy and improve the tenant experience.
Q: When did you acquire the facility?
A: May 2022
Q: How many facilities do you own?
A: 16
Q: How has the hybrid management model improved your business (having someone on site to perform daily tasks)?
A: We have someone onsite full-time at this facility, which has greatly benefited our operations.
Q: What about the hybrid management model do you like?
A: The team is able to quickly clear unrentables, able to make sure the facility is clean, answer questions from tenants and rent units on site to potential tenants.
Q: Would you recommend that other owners try the hybrid model at their facility?
A: There are certain facilities that I feel it’s necessary but not at all of them. If you face issues with vagrancy, cleanliness, etc., it can be a great help.
Q: What do you like about the remote management model?
A: Remote management offers cost savings that allow for spending on other improvements.
Scaling Your Self-Storage Business
Copper Storage Management offers scalable solutions that grow with your business, whether managing a small boutique facility or a sprawling storage complex. Our modular approach allows you to customize your management package based on your specific needs and budget, ensuring you only pay for the required services. From basic remote monitoring to comprehensive facility management, we provide flexible options that adapt to your evolving needs, enabling you to stay agile and competitive in a rapidly changing market. Contact us today to learn how our hybrid management approach can transform your storage facility.
