Storage Management Services
Cost-Effective Solutions for Self-Storage Management
Self-storage owners and operators count on us to manage their facilities every day, helping them save time, money, and stress. Our services include operations center management, revenue management, collections, auctions, marketing and SEO, and optional bookkeeping. Explore our complete third-party and hybrid self-storage management solutions, offering cost-effective alternatives to traditional on-site staffing for smooth and efficient operations at a fraction of the cost.
3rd-Party Self-Storage Management
By managing your facility remotely, we offer a cost-effective alternative to traditional on-site staffing, providing essential storage management services at a fraction of the cost while ensuring smooth and efficient operations. These 3rd-party self-storage management services are designed to streamline your facility’s operations while reducing costs. From call center set-up and revenue management to overseeing lien auctions and maintenance, we take care of the day-to-day tasks that can be time-consuming and costly.
Hybrid Self-Storage Management
Our hybrid self-storage management model combines remote and on-site services to offer a flexible solution for larger facilities or those not yet ready to fully transition to a remote or automated approach. The on-site presence of our storage concierges varies based on facility size and traffic and is best suited for larger facilities with high foot traffic and those hesitant to go fully remote. By integrating digital tools with personalized support, this model helps streamline operations, reduce overhead, and improve efficiency while still providing hands-on management when needed. It’s an ideal option for balancing customer service, maintenance, and security without fully committing to a remote system.
Call Center Services
Our call center services offer comprehensive customer support for your self-storage facility, which is available as part of both full-service and hybrid management options or as a standalone service. We handle everything from answering inquiries and processing payments to managing reservations and assisting with customer account issues. Our team ensures your customers receive prompt, professional service, helping you maintain smooth operations while enhancing customer satisfaction. By entrusting us with your call center needs, you can rest assured that your customers will receive timely and professional assistance.
Marketing Services
Our marketing services are available as part of both full-service and hybrid management models or as a standalone offering tailored to your facility’s needs. Whether you need help managing an existing website or creating a new one, our team can help to optimize your online presence. Our team also assists with pay-per-click campaigns and search engine optimization strategies to drive traffic and increase occupancy. From digital marketing to targeted advertising, we ensure your facility reaches the right audience effectively. Our experienced team collaborates with you to develop a comprehensive marketing strategy that aligns with your facility’s goals and maximizes your online visibility.
*Owner will be required to reimburse our management team, and monthly (or otherwise) bills that are set up to auto-debit any company credit card accounts
Facility Requirements
- Our management service, is only intended for unattended/automated self-storage facilities; we have no program for facilities with onsite, full-time managers.
- We require the facility to use a common self-storage management software such as StorEdge, Sitelink or any software compatible with Call Potential (ask us about your management software).
- We require the facility to accept credit card payments. Checks and money orders can be mailed to our bookkeeping office for processing. No cash payments can be taken. We can arrange for signage to be placed at the facility (“Three Ways to Pay!”) so that tenants clearly understand how payments can be made (and how to contact our management team).
Owner Responsibilities
- Provide a local maintenance source*
- Owner will be required to either purchase or reimburse our purchase of:
- New locks for placement in vacant units (our program includes providing a free lock to new tenants)
- New combination overlocks and asset tags for managing the overlock/auction process.
*If no local maintenance resource has been secured, our management team can arrange to handle this for an additional expense.
Contact
We’re happy to answer your questions.