In today’s technology-driven world, businesses must use new software and tech solutions to grow, and the self-storage industry is no different. The right tools can help improve operations, enhance customer experiences, and increase profits. Training your team to use these technologies effectively so your self-storage facility runs smoothly is essential. Tools like Swivl, Veritec, CallFinder, and BirdEye can be easily added to your team’s daily workflow, making them vital for operational success.
Innovative Technologies for Self-Storage Operators
Swivl: Streamlining Communication and Training
Swivl is an AI Assistant designed specifically for the self-storage industry. With advanced Natural Language Processing, Swivl efficiently answers hundreds of questions related to self-storage. Swivl improves team efficiency by providing strategic insights and automating daily property-level decisions to attract potential tenants. Operators can leverage Swivl for digital assistance, self-service options, inventory recommendations, call routing, and omnichannel support. Integrated with many self storage management software, Swivl can also update lead information, aid in reservation management, and streamline customer account handling. Operators can maintain a personal touch by easily transitioning to live chat support when necessary.
Veritec: Enhancing Self-Storage Management
Operating a self-storage facility goes beyond simply renting out units; it’s about delivering an exceptional customer experience while maintaining operational efficiency. Veritec offers a robust software solution tailored specifically for the self-storage industry. With its automated features, Veritec streamlines processes such as reservations and payments, significantly reducing the need for manual entry and minimizing the likelihood of errors. The software’s intuitive interface enables employees to track occupancy levels, process tenant transactions, and produce comprehensive reports from a single dashboard. Whether your facility is staffed with a full-time team or operates with limited personnel, Veritec easily adapts to your unique operational needs.
CallFinder: Enhancing Customer Interactions
Exceptional customer service is essential in the competitive self-storage landscape, and CallFinder elevates this experience. This advanced call-analysis platform enables your team to improve phone communication skills through real-time feedback and comprehensive call insights. Utilizing keyword tracking and sentiment analysis features, CallFinder empowers staff to address customer inquiries more effectively.
For instance, CallFinder can pinpoint areas where employees might enhance their performance, such as overcoming objections or promoting additional services like tenant insurance. By incorporating CallFinder into your training initiatives, you ensure that every interaction exemplifies the professionalism and dedication your facility stands for. Whether your staff operates remotely or on-site, this tool significantly enhances communication across all levels.
BirdEye: Building and Managing Your Facility’s Reputation
Your online reputation is a vital marketing asset, and BirdEye helps elevate the visibility of your facility. With tools for managing reviews and enhancing customer feedback, BirdEye enables your team to monitor and improve your digital presence effectively. Your team will learn to respond to reviews, showcase positive testimonials, tackle customer issues, and more. For facilities with on-site personnel, BirdEye offers a direct way to communicate with tenants and promptly address their concerns.
Technology Training in the Workplace
It’s crucial to take a gradual approach when implementing new and unfamiliar technologies. Introducing multiple tools simultaneously can overwhelm your team, boosting resistance to change. To determine which tools to implement first:
- Take some time to evaluate how technology can enhance your organization’s operations and overall efficiency.
- Start by providing thorough training on a single system, ensuring your employees feel comfortable and confident before moving on to the next one.
- Incorporate practical demonstrations, interactive hands-on sessions, and comprehensive reference materials.
- Encourage your team to ask questions and share feedback, as this can help improve the training experience.
Considering a partnership with a third-party self-storage management company? Copper Storage Management offers comprehensive remote and hybrid self-storage management services nationwide utilizing the industry’s top technology. Whether you require fully remote management or a hybrid approach, our team is ready to help you find the best solution for your business.
